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HomeHelp & Support

Help & Support

Guidance for accounts, listings, chat and marketplace activity on Maalzo.

Last updated: 30 August 2026

Accounts

Public listings can be browsed without an account. An account is required to post an ad, manage listings and use account-based communication tools. Keep login details private and profile information accurate.

Post a listing

Open Post an ad, choose the most accurate category, breed and location, then add a clear title, realistic price, useful description and current photographs. Describe the actual bird or item rather than adding unrelated search terms.

Manage listings

Use My Ads to update your own listing. Mark it sold or remove it when it is no longer available, and do not create multiple advertisements for the same available bird or item.

Images and profile details

Use photographs you took or have permission to publish. If an upload fails, try a smaller JPG, PNG or WebP file and confirm your connection is stable. Avoid uploading identity documents or sensitive information.

Chat and offers

Conversations remain associated with the relevant listing. An offer is a communication between buyer and seller; inspection, payment, collection and delivery remain the users’ responsibility.

Account deletion and privacy

Account deletion removes public profile content and active listings through the available workflow. Limited records may be retained where reasonably necessary for security, dispute handling, legal compliance and moderation, as explained in the Privacy Policy.

Get support

Email support@maalzo.com with a clear explanation, your account email and the relevant listing or conversation number. Screenshots can help, but remove passwords, payment details and unnecessary personal information before sending them.